In talks with marketing people about new software features, they sometimes use a phrase that runs along the lines of "Our users told us..." or "Responding to requests from our users...". It irritates me, because I know it's not true. Several hundred thousand people can't even agree on the time of day, let alone on improvements to software. Today I finally came across a good way to describe the flaw in the "Our users" phrase: it is a case of "alleged consensus." In the high school English class in which we studied various forms of propaganda, I figure "Our users"... Read more →
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