In an earlier post, I noted that I had to buy a replacement AC adapter for my daughter's Compaq notebook computer. HP Canada fleeced me out of just over $100 for something that should probably cost under $25.
However, the same problem occurred as to the first one: the yellow plastic surrounding the tip that plugs into the notebook computer's connector began to melt. (My other daughter has an essentially identical Compaq notebook computer. It's a year older, but has not suffered this electrical problem.)
In late September, I contacted HP support, who, after asking numerous questions, finally determined they could not help me, because I was in Canada. I was given the Canadian support number.
I must say that HP support does answer the phone quickly. HP Canada decided this problem was serious enough to "escalate it to the next level." Someone would call me back in 1-3 days. No problem: I would still be here for 4 days before leaving on a two week trip to Europe.
After returning from Europe, I called HP Canada to find out why the call was never returned. After spending nearly a half-hour on hold, I was told again to expect a return call in 1-3 days. "I promise," said the friendly tech support woman.
I waited ten days, and was about to call back again, when "Danny" of HP got hold of me. Interestingly enough, he had the story wrong, but after I corrected his version, he agreed to waive all costs so that HP could look at this electrical problem. (The notebook computer was no longer under warranty.)
He arranged for an empty shipping box to be courriered to my house. The UPS guy told me he delivers these all the time. I've now shipped HP Canada the notebook computer and both AC adapters with their melted tips. I await the result.
The free repair work is nice compensation for the $100 I spent on the overpriced AC adapter.
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