In its early years, PTC was famous for telling the customer what he needed; infamous for not listening. When the peacock loses its tail feathers, it struts a little less. With choice infiltrating the market (originally in the form of SolidWorks), PTC has taken to being more kindly towards customers, dealers, and the media. They even hired a pr person with a British accent!
Dassault Systemes seems to want to wear the the old PTC mantel of non-responsiveness. Here are recent examples:
In MCADWeekly Review, Jeff Rowe reports: "As to where things stand today regarding Linux is a mystery, as we attempted to contact several sources for official comment from Dassault, but got no response before our deadline for publication."
Another editor emailed the official contact for Dassault's 3DXML format. That's because the contract covering use of the format contained contradictory clauses. After half a year, he has still to hear from Dassault.
An IBM marketing person contacted me, desiring more coverage in upFront.eZine. (IBM markets and sells Dassault software in North America.) I was happy to oblige, but noted that her company emphasizes the PLM nature of its software, and that upFront.eZine is CAD-oriented. She replied, Why don't you write about our PLM Express software? I repled, "You now see the disconnect between you and I."
When an organization doesn't respond to media enquiries, it's because either (1) they are internally disorganized; or (2) they see no need.
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