Several years ago I was given a 2GB iPod Nano, which my youngest daughter promptly adopted. It was her pride and joy until last Spring, when it became extremely hot while recharging. It no longer operated, and the LCD display looked as if ink had spilled inside it.
When I read last week that Apple was replacing units whose batteries had overheated, I called Apple Canada's toll-free number. It took 40 minutes and answering lots of questions, but finally a product specialist decided my iPod met the requirements for free replacement.
I was told a box would be shipped to me in which to return the faulty iPod, and to expect it in two days. That was Thursday. Friday afternoon, the UPS driver dropped off the shipping box.
Monday, he returned to pick it up.
Wednesday morning, an email from Apple Canada told me that the replacement unit was on its way via DHL, once again stating it would take 2 business days.
Imagine my shock when the big yellow DHL truck backed into our driveway that same day -- Wednesday, before noon! -- and the driver handed me the replacement iPod (with 90-day warranty).
I was impressed by Apple Canada's service, as well as the speed at which UPS and DHL performed their deliveries. My daughter was thrilled at having her status symbol back.